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EXIN SIAMP Exam Syllabus Topics:

Topic
Details

Topic 1

Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

Topic 2

Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

Topic 3

SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.

Topic 4

Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.

Topic 5

Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.

EXIN SIAM Professional Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
The SIAM strategy for ZYX has been agreed:
-There will be a mix of new service providers and continuing existing service providers
-An external service integrator will be appointed
-ZYXS will provide the service desk.
-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
-continuing service providers
-the service integrator
-new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

A. First the continuing service providers, then the service integrator and the new service providers last
B. All parties at the same time
C. First the service integrator, then the new service provider, and the continuing service providers last
D. First the service integrator, then both continuing and new service providers at the same time

Answer: A

Explanation:
* Service Continuity:Ensuring continuity of service is critical during the transition to a SIAM model.
Phasing the transition in a manner that minimizes risk is essential.
* Phased Transition:Starting with the continuing service providers helps to stabilize the current environment before introducing new variables (service integrator and new providers).
* Role of Service Integrator:Once the continuing providers are integrated, the service integrator can then take over the management of the SIAM ecosystem. This ensures that the integrator has a stable foundation to work with.
* Introducing New Providers:Bringing in new service providers last minimizes disruption and allows the service integrator to establish robust governance and management practices first.
* Alternative Sequences:
* Transitioning all parties simultaneously (Option A) carries high risk of service disruption.
* Starting with the service integrator or new providers first (Options C and D) before stabilizing current services could lead to significant operational challenges.
* Conclusion:The sequence of first transitioning the continuing service providers, followed by the service integrator, and finally the new service providers offers the least risk and ensures a smooth transition process.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support
* SIAM Professional Body of Knowledge (BoK), Service Transition Sections

NEW QUESTION # 13
ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

A. Percentage of approved changes achieving the stated outcomes
B. Amount of changes not submitted to the CAT on-time
C. Number of normal changes not recorded by the service provider
D. Consistent achievement of high-quality service provider changes

Answer: A

Explanation:
* SIAM Principles of Measurement:Metrics in a SIAM environment should focus on outcomes, continuous improvement, and the overall effectiveness of processes across the ecosystem.
* Outcome-Based Measurement:The percentage of approved changes achieving the stated outcomes directly reflects the effectiveness of the change management process. It measures whether changes deliver the intended benefits without adverse effects.
* Comparison of Metrics:
* Amount of changes not submitted to the CAB on-time focuses on process adherence but not on the effectiveness of changes.
* Consistent achievement of high-quality service provider changes is important but needs a more specific metric to quantify quality.
* Number of normal changes not recorded by the service provider indicates compliance issues but not process effectiveness.
* Alignment with SIAM Goals:The chosen metric should align with SIAM's goals of integrated service management and continuous improvement by providing actionable insights into the effectiveness of change management.
* Continuous Improvement:Measuring the percentage of changes achieving the stated outcomes helps identify areas for improvement in the change management process and aligns with SIAM's focus on delivering value through effective service management.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Measurement
* SIAM Professional Body of Knowledge (BoK), Change Management Sections

NEW QUESTION # 14
- ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
- All other service providers with rolling contracts will continue to provide their services
- The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
- The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
B. All service providers use their own toolsets and integration will be achieved through re-keying
C. All service providers use the OUTSCO toolset within six months after transitioning to SIAM
D. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset

Answer: D

Explanation:
Tooling Strategy Requirements: The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
Service Integrator's Role: OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
Cost-Effective Integration: Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
Unified Toolset Benefits:
Consistency: Using a common toolset ensures consistent processes and reporting across all service providers.
Data Integrity: A single toolset minimizes the risk of data loss or corruption during integrations.
Efficiency: It enhances efficiency in incident, problem, and change management processes.
Alternative Options:
Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 15
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

A. Take the set of metrics currently used by ZYXS and apply them across all service providers
B. At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.
C. Proceed with the set of metrics that SIAMRUS has previously used with other service providers
D. Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

Answer: B

Explanation:
Current State Assessment: ZYX companies currently lack a unified set of performance targets and metrics, leading to inconsistent service performance assessments.
Governance and Alignment: Effective governance in a SIAM model requires standardized metrics to drive improvement across all service providers. This ensures comparability and unified improvement goals.
Stakeholder Engagement: Involving representatives from each ZYX company at the IT steering group meeting promotes buy-in and ensures the metrics are relevant and acceptable to all parties.
Internal vs. External Metrics: While external metrics provided by SIAMRUS or those from the ZYXS IT director can offer insights, they may not be fully aligned with ZYX's specific needs and context. Directly adopting these without consensus can lead to misalignment and resistance.
Pilot Testing: Running a pilot with metrics from the ZYXS IT director could provide practical insights but does not guarantee consensus or applicability across all service providers.
Common Metrics Agreement: By agreeing on a common set of metrics in a collaborative forum (the IT steering group meeting), ZYX ensures these metrics are tailored, accepted, and effective in driving improvements across the board.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management SIAM Professional Body of Knowledge (BoK), Metrics and Reporting Sections

NEW QUESTION # 16
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?

A. Strategic governance board
B. Service design forum
C. Tactical governance board
D. Working group

Answer: A

Explanation:
* SSG Responsibilities:
* The SSG is responsible for approving the design and funding for new products and services, setting policies for related governance, and considering new technologies to achieve corporate strategy goals.
* Strategic Nature:
* These responsibilities are strategic in nature, focusing on high-level decision-making, long-term planning, and alignment with corporate strategy.
* The board's role is to provide strategic direction and oversight for the SIAM ecosystem.
* Empowerment and Decision-Making:
* The representatives in the SSG must be empowered to make decisions on behalf of their organizations, indicating a high level of authority and responsibility.
* Structural Element:
* Given its role and responsibilities, the SSG is best categorized as a strategic governance board, providing direction and governance at the highest level.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Governance Structures
* ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

NEW QUESTION # 17
......

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